SAP Cloud ERP problems?
We take care of them.
Fast, personal, care4cloud.
You work with a powerful cloud ERP solution – and we make sure it stays that way. care4cloud is your personal all-round service for SAP Cloud ERP: fast, direct and easy to understand.
Whether a spontaneous support enquiry, targeted training or strategic exchange – we are at your side. For small questions, big challenges and sustainable cloud expertise across the entire team. So that your ERP runs. And grows.
Support that thinks for you. care4cloud is there for you.
With care4cloud, you get far more than just a hotline. Our team knows your system, your processes – and your challenges. Whether spontaneous user questions such as ‘How do I set up a substitution?’ or more complex issues such as authorisations, forms or new functions: We are there for you directly, without any detours.
And management benefits too: We help to efficiently structure your internal support, secure knowledge and strategically develop your cloud ERP solution. From the use of new SAP features to the optimisation of your business processes – we are ready to help. Whenever you need us.
Support, training, further development -
exactly where you need us.
Service & Support
When things go wrong, we’re there to help.
With care4cloud, your SAP Cloud ERP simply keeps running – smoothly, securely and efficiently. Whether it’s a spontaneous enquiry or a technical detail: We are your direct line into the system and ensure that your team can continue working without getting stuck.
Trainings
New team member? System issues?
No problem.
We take care of onboarding, bring knowledge into the company and turn users into real cloud professionals. Whether basic training or individual deep dives – digitally or on site. You ask, we explain. Personally, comprehensibly, to the point.
Add-ons
More power for your ERP. Precisely expanded. Expand your SAP Business ByDesign or SAP S/4HANA Cloud with clever add-ons that are a perfect fit for your business. Automate, simplify, accelerate: you choose what suits your industry and needs. We deliver.
Three models. One goal:
your success with cloud ERP
Whether occasional questions or daily support: with our three flexible support models, you can choose exactly the scope that suits your company.
Gold model
SLA based service
- SAP Partner Interface
- Access to all4cloud helpdesk
- Minimum contract term: 24 months
- Contract with SLA
- Development requests possible
- Consultation requests possible
- Onboarding workshop
- Welcome E-Book
- Customer Care Manager*
*optional
Silver model
SLA-based services on demand
- SAP Partner Interface
- Access to all4cloud helpdesk
- Minimum contract term: 4 months
- Contract with SLA on demand
- Development requests possible
- Consultation requests possible
- Onboarding workshop
- Welcome E-Book
- Customer Care Manager*
*optional
Bronze model
Basic support
- SAP Partner Interface*
- Access to all4cloud helpdesk
- Minimum contract term: 12 months
- Development requests possible
- Consultation requests possible
- Welcome E-Book
- Customer Care Manager*
*optional
Service & support - with care4cloud
We accompany you on your journey with your cloud ERP and want to enable you to achieve your goals faster and more securely. With our help desk, SLA-based support, customized consulting and development as well as the tried-and-tested service packages from all4cloud, you are ideally equipped for the future of your company.
- Support Help Desk
- Customer Care Manager
- Business Performance Check
- Training and education
- Consulting and development
- Operating and user manual
Support Help Desk
Our Support Help Desk is linked to your production system to enable fast, simple and ticket-based communication. Collaboration is possible with and without SLAs. We are at your disposal for user support, training, consulting and development in German and English.
Customer Care Manager
You'll never walk alone! If you work with care4cloud, you will always have a personal contact at your side. In regular coordination meetings, he identifies further development potential for your processes, proactively monitors the system and supports you with release planning.
Business Performance Check
In the Business Performance Check, we analyze your business processes and requirements, as well as the SAP Cloud ERP functions used. We evaluate your current system business performance and show you possible options for action, including action plan.
Training and education
From implementation to day-to-day operation - we support you and your system users with standard trainings or individual training sessions, as webinars or in the classroom. This is how beginners quickly become experts.
Consulting and development
Would you like to implement new functions or major change projects? Do you need interfaces, web service integrations, key figures or individual reports? Take advantage of our experts and consulting standards and benefit from our knowledge and experience in the field of SDK development and key user tool-based system customization.
Operating and user manual
Information to read up on? No problem. We create your company-specific operating and user manual for your SAP Cloud ERP. This includes not only instructions for the functions, processes and system landscape you use, but also customer-specific agreements and additions.
Understand Cloud ERP? With us, step by step.
Our training courses for you
Department-specific training courses
Thanks to our many years of experience, we can offer standardized introductory training for almost all areas of the system. You will get to know our established best practices and enable all participants to get started with the system straight away. Interested?
Individual training courses
Are you looking for individual consulting for a different/special topic area with SAP Cloud ERP? We take the time to support you and answer your individual questions digitally or on site.
What customers say about working with care4cloud
We use the care4cloud service very actively. Our employees regularly have concerns for which we need a prompt solution. We have had extremely good experiences with care4cloud thanks to the technical system connection and the resulting fast response times as well as the high quality of the answers and proposed solutions.
Your contact person -
Hendrik Neumann
Head of care4cloud Services
Would you like to benefit from the advantages of care4cloud? A good decision. Get in touch with me now without obligation. Or simply give our team a call. I look forward to your inquiry!
