Having trouble with cloud ERP?
We've got you covered. Fast, personal, care4cloud.
You’re using a robust cloud ERP solution—and we’ll make sure it stays that way. care4cloud is your personal all-in-one service for SAP Cloud ERP: fast, direct, and easy to understand.
Whether it’s a spontaneous support request, targeted training, or strategic consultation—we’re here to help. For small questions, big challenges, and long-term cloud expertise across your entire team. So your ERP runs smoothly. And grows.
Support that thinks ahead.
care4cloud is here for you.
With care4cloud, you get much more than just a help desk. Our team knows your system, your processes—and your challenges. Whether it’s a quick user question like “How do I set up a substitute?” or more complex issues like permissions, forms, or new features: We’re here for you right away, with no delays.
And management benefits too: We help you efficiently organize your internal support, preserve knowledge, and strategically develop your cloud ERP solution. From leveraging new SAP features to optimizing your business processes—we’re here to help. Whenever you need us.
Support, training, and development –
right where you need us.
Service & Support
If you ever run into trouble, we’re here to help.
With care4cloud, your SAP cloud-based ERP system keeps running—smoothly, securely, and efficiently. Whether it’s a quick question or a technical detail, we’re your direct link to the system and ensure your team can keep working without any delays.
Training courses
New team member? Questions about the system? No problem.
We handle the onboarding process, bring expertise to your organization, and turn users into true cloud professionals. Whether it’s basic training or customized in-depth sessions—online or on-site. You ask, we explain. Personalized, clear, and to the point.
Add-ons
More power for your ERP. Tailored to your needs. Enhance your SAP Business ByDesign or SAP Cloud ERP (formerly SAP S/4HANA Cloud, Public Edition) with smart add-ons tailored to your business. Automate, simplify, accelerate: You choose what fits your industry and needs. We deliver.
Three models. One goal: Your success with Cloud ERP
Whether you have occasional questions or need daily support, our three flexible support models let you choose the level of service that best fits your business.
Gold model
SLA based Services
- SAP Partner interface
- Access to all4cloud Helpdesk
- Minimum contract term: 24 months
- Contract with SLA
- Development requests possible
- Consultation requests possible
- Onboarding Workshop
- Welcome eBook
- Customer Care Manager*
*optional
Silver model
SLA based on on-demand services
- SAP Partner interface
- Zugriff auf all4cloud Helpdesk
- Minimum contract term: 4 months
- Contract with SLA on demand
- Development requests possible
- Consultation requests possible
- Onboarding Workshop
- Welcome E-Book
- Customer Care Manager*
*optional
Bronze model
Basic support
- SAP Partner interface*
- Zugriff auf all4cloud Helpdesk
- Minimum contract term: 12 months
- Development requests possible
- Consultation requests possible
- Welcome eBook
- Customer Care Manager*
*optional
Service & Support – with care4cloud
We’re here to guide you through your journey with your cloud ERP and help you achieve your goals faster and more securely. With our help desk, SLA-based support, customized consulting and development services, and all4cloud’s proven service packages, you’ll be fully prepared for your company’s future.
- Support Help Desk
- Customer Care Manager
- Business performance check
- Training and education
- Consulting and development
- Operating and user manual
Support Help Desk
Our support help desk is integrated with your production system to provide you with fast, easy, and ticket-based communication. We can work with or without SLAs. We are available to provide user support, training, consulting, and development services in German and English.
Customer Care Manager
You´ll never walk alone! When you partner with care4cloud, you’ll always have a dedicated contact person at your side. Through regular coordination meetings, they’ll identify opportunities for process improvement, proactively monitor the system, and assist you with release planning.
Business performance check
In the Business Performance Check, we analyze your business processes and requirements, as well as the cloud ERP functions you use. We evaluate your system’s current business performance and identify potential courses of action, including an action plan.
Training and education
From implementation to day-to-day operations—we support you and your system users with standard training courses or customized training sessions, whether via webinar or in a classroom setting. This way, beginners quickly become experts.
Consulting and development
Would you like to implement new features or undertake major change projects? Do you need interfaces, web service integrations, key metrics, or custom reports? Tap into our experts and consulting standards, and leverage our knowledge and experience in SDK development and system customization using KeyUser tools.
Operating and user manual
Need reference material? No problem. We’ll create a customized operations and user manual for your SAP Cloud ERP system. It will include not only instructions for the functions, processes, and system architecture you use, but also customer-specific agreements and additions.
Understanding Cloud ERP? We'll guide you step by step.
Our training offer
Department-specific training courses
Thanks to our many years of experience, we can offer standardized introductory training for virtually every aspect of the system. During these sessions, you’ll learn our established best practices, enabling all participants to get started with the system right away. Interested?
Individual training courses
Are you looking for personalized advice on a different or specific topic related to cloud ERP? We’ll take the time to help you find answers to your specific questions, either online or in person.
Get the most out of
your cloud ERP!
Are you using SAP Business ByDesign and wondering if there’s more you can do?
We’ve created a central page where you can find all the key information in one place—concise, easy to understand, and always available. From frequently asked questions and helpful resources to direct support links and contact information. For greater efficiency, less effort, and maximum transparency.
Here's what customers say about working with care4cloud
We use the care4cloud service very actively. Our employees regularly have concerns for which we need a prompt solution. We have had extremely good experiences with care4cloud thanks to the technical system connection and the resulting fast response times as well as the high quality of the answers and proposed solutions.
Your contact person -
Hendrik Neumann
Head of care4cloud Services
Would you like to benefit from the advantages of care4cloud? A good decision. Get in touch with me now without obligation. Or simply give our team a call. I look forward to your inquiry!
