SAP Cloud ERP
Support with care4cloud
Secure and optimize your investment in your Cloud ERP: Growing user satisfaction, fast request and support processing, additional services and a dedicated contact for your inquiries: The pillars of a long-term secured use of your SAP Cloud ERP solution.
How can we support you?
Service & Support
Maximum performance, minimum worries: With care4cloud, we support the smooth operation of your SAP Cloud ERP so that you can concentrate fully on your core business.
Trainings
No onboarding in the company? We are happy to take over. Change of employees? We equip you with knowledge. Develop further together with your Cloud ERP system. Whether basic knowledge or deep dives – we support you in answering your individual questions digitally or on site.
Add-ons
Go your own way – with the leading solution for cloud ERP and our flexible extensions and add-ons.
Service & support - with care4cloud
We accompany you on your journey with your cloud ERP and want to enable you to achieve your goals faster and more securely. With our help desk, SLA-based support, customized consulting and development as well as the tried-and-tested service packages from all4cloud, you are ideally equipped for the future of your company.
- Support Help Desk
- Customer Care Manager
- Business Performance Check
- Training and education
- Consulting and development
- Operating and user manual
Support Help Desk
Our Support Help Desk is linked to your production system to enable fast, simple and ticket-based communication. Collaboration is possible with and without SLAs. We are at your disposal for user support, training, consulting and development in German and English.
Customer Care Manager
You'll never walk alone! If you work with care4cloud, you will always have a personal contact at your side. In regular coordination meetings, he identifies further development potential for your processes, proactively monitors the system and supports you with release planning.
Business Performance Check
In the Business Performance Check, we analyze your business processes and requirements, as well as the SAP Cloud ERP functions used. We evaluate your current system business performance and show you possible options for action, including action plan.
Training and education
From implementation to day-to-day operation - we support you and your system users with standard trainings or individual training sessions, as webinars or in the classroom. This is how beginners quickly become experts.
Consulting and development
Would you like to implement new functions or major change projects? Do you need interfaces, web service integrations, key figures or individual reports? Take advantage of our experts and consulting standards and benefit from our knowledge and experience in the field of SDK development and key user tool-based system customization.
Operating and user manual
Information to read up on? No problem. We create your company-specific operating and user manual for your SAP Cloud ERP. This includes not only instructions for the functions, processes and system landscape you use, but also customer-specific agreements and additions.
Master the cloud
Our trainings for you
Cash flow management and accounting in SAP Business ByDesign
We look at the organization of accounting in SAP Business ByDesign and gain insights into process-oriented accounting. We look at basic, master and transaction data and how they interact. Finally, the focus is on the period-end closing: in the workshop, a period-end closing list is run through together and adapted – at the same time, questions and suggestions are addressed.
Key User - Like a Boss!
We go into the basics, activities and challenges of a system administrator/key user of SAP Cloud ERP. Anyone who wants to support their work with SAP’s Cloud ERP even more effectively is therefore very welcome: Both beginners and advanced users will learn valuable new skills.
Your individual training
Are you looking for individual consulting for a different/special topic area with SAP Cloud ERP? We take the time to support you and answer your individual questions digitally or on site.
What customers say about working with care4cloud
We use the care4cloud service very actively. Our employees regularly have concerns for which we need a prompt solution. We have had extremely good experiences with care4cloud thanks to the technical system connection and the resulting fast response times as well as the high quality of the answers and proposed solutions.
Your contact person -
Hendrik Neumann
Head of care4cloud Services
Would you like to benefit from the advantages of care4cloud? A good decision. Get in touch with me now without obligation. Or simply give our team a call. I look forward to your inquiry!
