all4cloud & Microbizz offer holistic solution for more efficient use of (field) service management
all4cloud and Microbizz have entered into a technology partnership and, with techserv4cloud, offer companies with technical services in particular a fully integrated business solution for greater transparency and increased efficiency in the use of technical services.
Viernheim, 22.01.2024 – all4cloud & Microbizz offer holistic solution for more efficient use of (field) service management
all4cloud and Microbizz have entered into a technology partnership and, with techserv4cloud, offer companies with technical services in particular a fully integrated business solution for greater transparency and increased efficiency in the use of technical services.
What do they do differently and what sets them apart from other providers?
Detlef Aden (Head of Solution Sales – all4cloud Group):
“The new holistic business solution automates and optimizes service management processes. This cloud solution combines the best of two worlds: an ERP suite including service planning (reactive service, preventive service, condition-based service, contract management, spare parts management, …) with everything that goes with it + digital planning board (scheduling board) and route planning.”
Stefan Heyduschka (CEO Microbizz GmbH):
“The common challenge and motivation is to support companies in their digital transformation. Reducing existing, non-integrated software solutions, standardizing/concentrating on a central data platform for the entire company and moving the solution to the cloud.”
all4cloud and Microbizz are companies with high standards. Customers appreciate the experience and understanding of their challenges when it comes to holistic solutions with field services, (field service management), routes & route planning. Naturally combined with the provision of the relevant information, transparency and communication. Both all4cloud and Microbizz are specialists (for process optimization/solutions) where visualization, automation and implementation of holistic E2E processes are important components in the daily business of users and users
What has already emerged from this today?
As a first step, the partner companies concentrated on implementing the key requirements in field service management.
Companies should be able to map their entire order and service processes (semi- or) fully automatically.
Microbizz also supplies the planning board for resource, tour and route planning for the scheduling area. As experts in cloud ERP, all4cloud integrates the successful ERP suite “SAP Business ByDesign” incl. integrated functional enhancements for all areas of a service provider that keeps technical systems in operation on behalf of its customers through maintenance and servicing.
What’s next?
“techserv4cloud is being further developed. We have even more ideas on our roadmap. For example: “A weak point of cloud solutions is the frequent lack of offline capability.” That’s why we want to integrate a mobile app from Microbizz for the technician’s smartphone or tablet into the overall techserv4cloud solution, which can then also provide all the data and information required offline. We have had the best experiences when we give our customers the opportunity to tell us their requirements. This works successfully and ensures that we do not bypass our customers in development.”