Secure and Optimize Your Investment in Your Cloud ERP
Growing user satisfaction, fast request and support processing and a dedicated contact for your inquiries: The pillars of a long-term secure deployment of your SAP Cloud ERP solution SAP Business ByDesign
care4cloud - Services
We accompany you on your way with your Cloud ERP and want to enable you to reach your goals faster and safer. With our Help Desk, which is directly linked to SAP Business ByDesign and works internationally, SLA-based support, customer-specific consulting and development as well as the proven service packages of all4cloud, you are optimally equipped for the future of your company.
Support Help Desk
- Coupled with your production system
- Fast, simple ticket-based communication
- Collaboration with and without SLA's
- User support, training, consulting and development
- German and English
Customer Care Manager
- A personal contact at your side
- Identification of further development potentials for your processes
- Regular voting dates
- Proactive system monitoring
- Joint release planning
Business Performance Check
- Analysis of your business processes and requirements
- Analysis of used SAP Cloud ERP functions
- Evaluation of the current system business performance
- Draft of possible options for action incl. action plan
- Final presentation and report
- Holistic or topic-related
Training and education
- Standard and customized trainings
- As a webinar, on site or in the classroom
- We train beginners to experts and turn beginners into experts 🙂
- From implementation to day-to-day operation
- Roles and functions from production, project management, financial accounting, sales, purchasing, administrator, KeyUser
- Extension possibilities based on the KeyUser Tools: Reporting, Forms, Field Enhancements
Consulting and development
- Would you like to implement new functions or larger change projects?
- Do you need interfaces, web service integrations, key figures or individual reports?
- Do you need our experts and consulting standards?
- Use our knowledge and experience in the field of SDK development and KeyUser tool based system customization
Operating & user manual
- Creation of your company-specific operating and user manual
- Recording of used functions, processes and system landscape
- Comparison with SAP Business ByDesign standard process models
- Customer-specific agreements and supplements
Fast response times and high-quality solutions
The prioritization of their tickets as well as the fixed processing times allow our customers more planning security in everyday life as well as for the further development of their processes. Valuable internal capacities quickly become available again for the core business.
We use the care4cloud service very actively. Our employees regularly have concerns for which we need a solution promptly. With care4cloud we have had extremely good experiences due to the technical system connection and the resulting fast response times as well as the high quality of the answers and proposed solutions.