Work protocols in maintenance and service

Automatically send maintenance and repair orders to the responsible service provider and digitally track completed work? That’s possible!

Notify your employees and service providers automatically about upcoming maintenance and service orders via e-mail, fully integrated and directly from your ERP system! In the e-mail, the responsible technician receives precise information about the measure in question and a link that leads to a page individualized for the respective machine or equipment, in which the technician in question works through points previously defined by you and enters measured values if necessary.

Maintenance and service orders directly from your ERP system

It happens planned or unplanned: Maintenance of one of your machines or equipment is imminent or a maintenance measure is urgently required. You are now faced with the challenge of telling your employee or service provider exactly what needs to be done, so that the work can be done quickly and a defect with the risk of a shutdown can be minimized, or an existing defect can be quickly repaired. Notifying the employee or service provider of the situation and his or her work order quickly and without spending a lot of time is sometimes more time-consuming than the measure itself.

In this way, conclusions can be drawn in the future about the maintenance history, replaced parts and which technician carried out the respective measure.

Maintenance and servicing work that has already been carried out is often still recorded on paper. If you now want to trace the history (life file) of a machine or plant, you are faced with mountains of paper, without structure and from several creators with their respective handwriting.

The audit-proof tracking of the completed work, whether limit values of the machine or equipment are still in the normal range or whether a replacement of parts is necessary, is very valuable information. In this way, conclusions can be drawn in the future about the maintenance history, replaced parts and which technician carried out the respective measure.

 

eam4cloud_Technician checking the system
Service and maintenance orders are automatically sent to the responsible service provider digitally tracked

Enterprise Asset Management extended with important functions

For our customers, for whom operational reliability and efficiency are top priorities, we have extended our well-known Enterprise Asset Management (EAM) solution to include important functions relating to the tracking of maintenance and repairs by internal and external service providers.

Now notify your employees and service providers automatically about upcoming maintenance and servicing orders via e-mail, fully integrated and directly from your ERP system! In the e-mail, the responsible technician receives precise information about the measure in question and a link that leads to a page individualized for the respective machine or equipment, in which the technician in question works through points previously defined by you and enters measured values if necessary. If defects are detected here, or measured values are exceeded, for example if the oil temperature is higher than normal, a message can be generated here automatically, which then appears immediately (real time) in your ERP system.

When the employee or service provider has completed their work order, an unchangeable, audit-proof and structured PDF work protocol is generated after closing and linked to the work order. Digital and paperless. Your health and safety representative will be pleased.

In this wise, you increase your operational safety and minimize downtimes efficiently, fully evaluable, without paper receipts, and all seamlessly integrated into your ERP system.

In the future, you will be able to track which technician has performed which work on the respective machine or equipment and when, automatically generate fault messages in the event of deviations.

Thus, you increase your operational safety and minimize downtimes efficiently, fully evaluable, without paper receipts, and all seamlessly integrated into your ERP system. And in the event of reportable malfunctions, you can provide comprehensive information and evidence to authorities and insurance companies.

Faster processes in maintenance & service?

Do you want to find out how SAP Business ByDesign can help you improve your maintenance and service processes?

Book an appointment with me right HERE or contact the all4cloud-team.

Motivated greetings,

Detlef Aden - Head of Business Development & Channel, all4cloud

Detlef Aden, Head of Business Development & Channel, all4cloud SAP Cloud ERP experts